Time 2 Heal Counseling Services
Our website address is: https://time2heal.ing/
Your Privacy, Rights, and Dignity Matter
At Time 2 Heal Counseling Services, we are committed to protecting your privacy, honoring your rights, and providing care in a manner that is respectful, ethical, and compliant with applicable laws and professional standards.
Healing requires trust.
We take that responsibility seriously.
Privacy & Confidentiality
Your personal and health information is protected in accordance with state and federal laws, including the Health Insurance Portability and Accountability Act (HIPAA).
We maintain safeguards to ensure that your information is:
- Kept confidential
- Stored securely
- Accessed only by authorized personnel involved in your care
Information is used solely for treatment, payment, healthcare operations, and as otherwise permitted or required by law.
Use and Disclosure of Information
Your information may be used or shared for:
- Providing and coordinating treatment
- Billing and insurance purposes
- Healthcare operations and quality improvement
- Legal or safety requirements, as required by law
We will not share your information outside these purposes without your written authorization, except where legally required.
Your Rights as a Client
As a client of Time 2 Heal Counseling Services, you have the right to:
1. Receive Respectful Care
To be treated with dignity, respect, and professionalism regardless of background, identity, diagnosis, or history.
2. Privacy and Confidentiality
To expect that your personal and health information will be protected and shared only as permitted by law.
3. Be Informed
To receive clear information about services, treatment options, risks, benefits, and alternatives in a way you can understand.
4. Participate in Treatment Planning
To actively participate in decisions regarding your treatment and to collaborate on goals and interventions.
5. Access Your Records
To request access to your clinical records in accordance with applicable laws and agency policies.
6. Request Corrections
To request amendments to your records if you believe information is inaccurate or incomplete.
7. Consent or Decline Services
To consent to treatment or decline services, except in situations where treatment is legally mandated.
8. Voice Concerns or Complaints
To express concerns, grievances, or complaints about services without fear of retaliation.
9. Receive Care in a Safe Environment
To receive services in an environment that supports emotional and psychological safety.
10. Be Free From Discrimination
To receive services without discrimination based on race, ethnicity, gender, sexual orientation, religion, disability, age, or socioeconomic status.
Client Responsibilities
To support effective care, clients are expected to:
- Provide accurate and complete information
- Participate actively in scheduled services
- Follow agreed-upon treatment plans
- Communicate openly with providers
- Respect staff, policies, and appointment guidelines
Healing is collaborative, and shared responsibility supports progress.
Limits of Confidentiality
There are specific circumstances where confidentiality may be limited, including:
- Risk of harm to self or others
- Suspected abuse or neglect as required by law
- Court orders or legal obligations
When possible, clients will be informed if information must be disclosed.
Concerns, Questions, or Complaints
If you have questions about your privacy, rights, or services, we encourage you to contact our office directly.
Phone: (757) 335-4234
Email: [Email Address]
Concerns will be addressed respectfully and promptly.
Policy Updates
This Privacy Policy and Client Rights statement may be updated periodically to reflect changes in laws, regulations, or practice operations. Updated policies will be made available to clients upon request and on our website.
Closing Statement
At Time 2 Heal Counseling Services, we believe ethical care, transparency, and respect are essential to healing.
Your voice matters.
Your rights matter.
Your healing matters.
It’s time to heal.