Insurance & Payment
Clear Information. Supportive Guidance. No Guesswork.
At Time 2 Heal Counseling Services, we believe access to care should be as clear and supportive as possible. Understanding insurance coverage and payment options can feel overwhelming, and our goal is to help make this process straightforward and transparent.
Plans
Insurance Coverage
We accept a variety of insurance plans for mental health and substance use disorder treatment. Coverage varies based on your plan, provider network, and level of care.
During the intake process, our administrative team will:
- Verify insurance eligibility
- Review covered services and benefits
- Explain any co-pays, deductibles, or out-of-pocket costs
- Confirm authorization requirements, when applicable
Insurance coverage is verified as a courtesy; however, clients remain responsible for understanding their individual benefits and financial obligations.
Services Covered by Insurance
Depending on your plan, insurance may cover these services. Coverage is determined by medical necessity and payer guidelines.
Individual Counseling & Therapy
One-on-one therapeutic support for mental health concerns and emotional well-being.
Substance Use Disorder Treatment
Comprehensive treatment for substance use disorders and recovery support.
Outpatient Services
Scheduled treatment sessions that fit into your daily life and responsibilities.
Intensive Outpatient Program (IOP)
Structured, higher-frequency care for more intensive treatment needs.
Psychological Assessment & Evaluation
Comprehensive evaluations to support diagnosis and treatment planning.
Group-Based Therapeutic Services
Therapeutic groups for skill-building, support, and shared healing experiences.
check
Self-Pay Options
For individuals who prefer not to use insurance or whose plans do not cover certain services, self-pay options may be available. Our team can discuss current self-pay rates during intake.
- Increased flexibility
- Transparent pricing
- Access to services not covered by insurance
Our team can discuss current self-pay rates during intake.
Authorization & Referrals
Some insurance plans have specific requirements that must be met for coverage. Our team works to support these requirements while maintaining focus on your care.
Prior Authorization
Some plans require pre-approval for certain services before treatment can begin.
Referrals from PCP
Certain plans may require a referral from your primary care provider for specialist services.
Periodic Clinical Reviews
Ongoing treatment may require periodic reviews to demonstrate medical necessity.
Important Note: Our administrative and clinical teams work together to support authorization requirements; however, authorization approval does not guarantee payment.
Payment Policies
Detailed payment and cancellation policies are provided during intake and included in client documentation.
Plans
Billing & Statements
Clients may receive:
- Explanation of Benefits (EOBs) from their insurance company
- Statements for balances not covered by insurance
Please review all statements carefully and contact our office promptly with billing questions.
Financial Responsibility & Transparency
We are committed to transparency and respectful communication around financial matters. If questions or concerns arise regarding coverage or payment, we encourage clients to reach out early so we can provide guidance and support.
A Final Note
Financial considerations should never overshadow the importance of care—but clarity matters. Our team is here to support you in understanding your options so you can focus on what matters most: healing.