Frequently Asked Questions
Answers to help you take the next step with confidence. We believe clarity builds trust, and our goal is to help you feel informed and supported.
Getting Started
To get started, contact our office by phone or through our website to request an appointment. Our team will guide you through the intake process, including paperwork, insurance verification, and scheduling your initial assessment.
Some insurance plans require a referral, while others do not. We recommend checking with your insurance provider or contacting our office—we’re happy to help determine what’s needed.
Intake includes completing paperwork and participating in a clinical assessment. This helps us understand your concerns, determine eligibility, and recommend the most appropriate level of care and services.
Services & Treatment
We offer a range of behavioral health and substance use disorder services, including:
- Individual counseling and therapy
- Substance use disorder treatment
- Outpatient services
- Intensive Outpatient Program (IOP)
- Psychological assessments and evaluations
- Skill-building and life integration services
- Anger management
- Parenting and fatherhood support
Yes. We provide treatment for mental health conditions, substance use disorders, and co-occurring conditions. Our approach recognizes that these concerns often overlap and require integrated care.
The HEAL Framework guides our approach to care:
- H — Holistic Mental & Emotional Health
- E — Evidence-Based Treatment & Strategies
- A — Awareness, Accountability & Behavioral Change
- L — Long-Term Stability & Life Integration
This framework ensures treatment is intentional, structured, and focused on lasting healing.
Treatment length varies based on individual needs, goals, and progress. Healing takes time, and care is adjusted as clients grow and stabilize.
Levels of Care
Outpatient services typically involve weekly sessions and are ideal for individuals who can manage daily responsibilities.
IOP provides more frequent, structured support for individuals who need a higher level of care without inpatient treatment.
Level of care is determined through a comprehensive assessment considering clinical needs, safety, functioning, and treatment goals.
Insurance & Payment
Yes, we accept a variety of insurance plans. Coverage depends on your specific policy and benefits. Insurance is verified during intake as a courtesy.
Yes. Self-pay options may be available for individuals whose insurance does not cover certain services or who prefer private payment.
Our team will discuss available options, including self-pay services, during the intake process.
Insurance & Payment
Yes, we accept a variety of insurance plans. Coverage depends on your specific policy and benefits. Insurance is verified during intake as a courtesy.
Yes. Self-pay options may be available for individuals whose insurance does not cover certain services or who prefer private payment.
Our team will discuss available options, including self-pay services, during the intake process.
Appointments & Attendance
We ask that clients provide advance notice for cancellations or rescheduling. Missed or late-canceled appointments may be subject to fees as outlined in our attendance policy.
Consistent participation is essential to progress. Repeated missed sessions may impact treatment continuity and could result in discharge, depending on circumstances and policy guidelines.
Confidentiality & Privacy
Yes. Client privacy and confidentiality are protected in accordance with state and federal regulations. Information is only shared with appropriate consent or as required by law.
Your treatment information is accessible only to authorized members of your care team unless you provide written consent for information sharing.
Readiness & Expectations
You don’t need to have everything figured out to begin. Readiness looks different for everyone. Intake is an opportunity to explore options and determine next steps.
Clients are expected to:
- Attend scheduled sessions
- Participate actively and honestly
- Engage in treatment planning
- Follow clinical recommendations
Healing is collaborative—we walk with you, but participation matters.
Still Have Questions?
We’re here to help.